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Virtual Call Center Conference
Thursday, February 15, 2018, 1:00 PM - 4:30 PM EDT
Category: Events

The Patient Access Symposium is on the forefront of successful, innovative solutions for patient access. Take this opportunity to learn about call center management in the ambulatory enterprise from our high-performing members.  Our speakers have led their organizations’ call centers from schedulers scattered in hundreds of locations across their systems – to well-functioning contact centers serving the entire outpatient footprint of their health system.

This fast-paced, knowledge-packed virtual call center conference is not to be missed by anyone who wants to learn the basics of call center management for physician practices – or those who are already managing an operation but are ready to acquire more knowledge to improve their performance.

Each session will last approximately 30 minutes; the speakers will be available for a question-and-answer session following their presentation. A break is scheduled from 2:45 to 3:00 p.m.

All participants will receive a certification of attendance.

Thursday, February 18, 2018

1 p.m. to 4:30 p.m. EST


Moderator: Elizabeth Woodcock, Founder and Director, Patient Access Symposium

  • Constructing a Call Center - Brent Bizwell, Founder, Access Advisors

  • Call Workflow + Staffing - Alan Kramer, Director of Operations, Patient Access, Baylor Scott and White Health

  • HR Management + Employee Engagement - Shelby Smith, Director, IConnect Patient Access Center, IU Health

  • Technology Integration - Tara Mahoney, Global Healthcare Practice Leader, Avaya

  • Training + Quality Assurance - Todd Frady, Director, Talent Management, Quality and Training, Johns Hopkins Medicine

Free for members; $49 for non-members.

Click here to register.

Contact Elizabeth Woodcock with questions.