About Us


What is the Patient Access Symposium®?

Launched in 2011, the Patient Access Symposium® was the result of leaders in academic ambulatory care wanting to network with one another about the topic of access. During the process of performing research for “Mastering Patient Flow: 4th Edition,” the author – Elizabeth Woodcock – reached out to colleagues for their perspective on the topic of access. These early discussions became the source of the original Patient Access Report, compiled and written by Elizabeth in the fall of 2010, after several participants asked for copies of the interviews. In particular, Gerry Goodrich at Weill Cornell Physician Organization and Bill Gable at Duke University Private Diagnostic Clinic provided encouragement in developing a network of professionals interested in this topic. Gerry and Bill recommended... Click here to continue reading.


The mission of the Patient Access Symposium® is to provide a forum for large, academic health systems to discuss solutions, disseminate ideas, and collaborate as a collective group to improve patient access in a complex ambulatory enterprise. Our content is driven by... Click here to continue reading.


Our Board of Advisors provides guidance for the organization. The 2017 Board of Advisors are Joseph John, D.Sc., MHA, FACHE, VP, Operations, The Emory Clinic; Christine Schon, MHCDS, MPA, FACMPE, Vice President, Primary Care and Regional Operations, Dartmouth-Hitchcock; and Melissa Vasiliades, MBA, Administrator of Ambulatory Access, UW Medicine Contact Center. We are honored that they dedicate their time and energy to furthering the mission of the Patient Access Symposium. 

Our Founder and Executive Director is Elizabeth Woodcock, MBA, FACMPE, CPC.